Top Quality Weed
Delivered right to your door
Fast and Discrete Delivery
Pay with Bank Transfer or Crypto
Free Shipping
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FAQ

Frequently asked questions

Is it safe to order from Hierba.cc?

Yes, 100%. At Hierba we take our clients’ privacy and anonymity very seriously, that’s why we do not store, sell, forward or disclose any of client related information. We are offering cryptocurrency as preferred payment option. In addition, we are offering our clients the option to encrypt important messages with PGP. And finally we take good care of the packaging: We use neutral, vacuum-sealed bags without smell or signs of parcel contents.

How can I pay? (Bank transfer and Crypto)

At the moment we are offering:
Bank transfer (SEPA)
Bitcoin
Litecoin

How to purchase Cryptocurrency?

Here is a comprehensive guide how to buy and use cryptocurrencies:

https://hierba.cc/purchase-crypto/

Why are you using a .CC domain instead of .ES or .COM?

Due to nature of our business we cannot use top level domain names controlled by ICANN to avoid site blockage and domain name removal by request from Authorities.

How can I check my order status?

Please contact support for any delivery or payment related questions.

Is Hierba delivery free of charge?

We offer free shipping for Orders over €150.

When you will ship my order?

We are trying to make our best and ship orders as fast as we can. All orders made during morning time will be shipped same day, as for midday and evening orders – they will be shipped next day if all ordered products are in stock.

How long does order delivery take?

We are trying to pack and send orders as fast as we can. Usually delivery might take 1-3 working days depending on products ordered, quantity and clients location.

We do allow delivery time up to 10 working days before make order replacement in case it was seized/stolen/missing or undelivered.

How well my order will be packed?

To ensure the privacy of our customers, all orders are vacuum sealed in smell proof bags to ensure your packages are discreet and arrive in perfect condition. There is NO reference or shop name on the parcel to identify who the sender is. There is also NO reference to what the content is. No logo or text mentioning “Cannabis” will be found on the package. We use the best stealth techniques like Mylar bags and anti-dog spray.

Can I get tracking information/tracking number for my order?

We do not disclose tracking numbers by default to avoid using the customer’s email, but if your order is not delivered within a given time, please get in touch with our support via email or telegram support to get an update on your order.

I received wrong items or items are missing in package. What should I do?

While we have strict quality control policy at Hierba; there are times when an order may be packed incorrectly or a replacement was provided if an item is out of stock. We strongly recommend that you take pictures of your order when it arrives to ensure there aren’t any discrepancies.

If your items are missing or you received the wrong item please contact us with order number and pictures or a video and our team will investigate further.

My order is lost/I did not received my order. What should I do?

Although, 99% of our orders are delivered successfully, there is a tiny chance they can be lost, stopped, stolen or seized. In this case, we check the tracking number, and if there is no update within 10 working days, we send either a replacement or a refund to the client.

Do you accept returns?

Under no circumstances we do not accept returns – that would compromise our privacy. We would only send substitute items if the one you have received is faulty or has issues or lost during delivery.

I have not received order confirmation email. What should I do?

This situation can happen as significant email providers block emails from weed related websites. To get an update on your order, in this case, please contact our support team either via email form or via telegram.

Do you ship only within Spain?

Yes, at the moment we only ship within Spain.